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Proven Success in Client Services

 

Casenet has a proven track record of large health plan implementation success, high-quality customer support and effective business consulting services. Casenet offers a suite of professional services that relieve organizations from system management and support so they can stay focused on their business needs.

 

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Triple Aim whitepaper

 

TruCare

Implementation

Services

Account

Management and Support

Professional

Services

Casenet utilizes a structured implementation process that has demonstrated engagement success and consistently delivers on time and on budget with high quality. Casenet implementation services are managed and supported by experienced implementation specialists to facilitate rapid deployment with minimal disruption to production systems and business operations. These services include a range of options from implementation engagement through training and go-live support.

Account Management

 

Casenet assigns an experienced Casenet account manager to collaborate with clients as a business partner on system utility and adoption, business model alignment and to ensure overall client satisfaction.

 

Client Services and Support

 

The experienced Casenet client services and support team provides multi-level application support services including rapid response issue triage and resolution.

Casenet provides a comprehensive portfolio of professional services to effectively maintain and maximize TruCare utilization. These services are offered as individual options and are delivered by professionals with deep knowledge of both the healthcare industry and TruCare. Offerings range from finding efficiencies via business impact studies to driving healthcare delivery transformation through clinical consulting and system configuration and hosting support.

 

Casenet Hosting Services

 

With Casenet’s hosting and environment management, clients can leverage infrastructure and TruCare expertise to reduce cost and complexity while ensuring IT resources are properly allocated. Casenet offers hosting services that are tailored to each client’s specific needs. Casenet has partnered with an SSAE 16 Type II (SOC2) certified managed hosting firm, to provide hardware and system management services within its managed hosting offering. Leveraging these technologies and infrastructure enables 100% network availability with data centers located in Atlanta, GA and Santa Clara, CA.

 

Casenet Application Management Services

 

Casenet offers application management services that help ensure that the TruCare solution is managed and maintained efficiently. These services help ensure our clients have access to in-depth TruCare expertise on a daily basis to monitor application health, to ensure system availability and to manage application updates and upgrades.

 

Casenet works in coordination with a client’s IT and business operations teams to provide these services in an effective manner. Environment updates including TruCare upgrades, backups and application health monitoring are planned to ensure operational readiness and to minimize the potential for disruption.

 

Casenet Consulting Services

 

Casenet provides a wide range of consulting services to meet client needs and to enable clients to stay focused on their day-to-day business including business and technical consulting services, application configuration and customized training.