Account Management

We think of you as a long-term partner and we treat you that way. Your Casenet Account Executive is your strategic business partner, your advocate, and your champion. We work hard to understand your business, your priorities, and your challenges to ensure we can help you achieve your goals. 

We are strategic thinkers and problem solvers. We take the time to learn the complexity of your care management workflows and work with your teams to figure out how Casenet technology can streamline processes. We meet with you frequently to give you updates on our product roadmap and our long-term business strategy to make sure you are always in-the-know.  We’re proactive and we know the key to a strong, long-term relationship is constant and clear communication. 

Casenet Health Check Report

We start with a Casenet Health Check just after implementation has been completed to ensure your team is getting the full benefit of Casenet products. The assessment allows us to identify functional elements that require configuration adjustments, modules that may add value, process improvements, workflow automation opportunities, and more. We interview your individual users, cross-functional teams, and executives to isolate areas where small adjustments can make big differences. Your customized Casenet Health Check Report outlines our findings and recommendations, and together we create an action plan.”

Our experience with Casenet has been a very positive one.  We are thrilled to truly have a partnership rather than being just a client who purchased a service.  Casenet’s collaboration is priceless and they are really invested in our organization and committed to ensuring TruCare supports our work in the best possible way. 

Kim Mickle
Lakeland Care
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