We can take the pressure off your team when you take advantage of our Application Management Services. Our dedicated team is made up of people with expertise and deep experience in application management. You can turn to us to manage the environment and the database, configure the application, and configure your specific business rules. That means you can free up your staff to focus on other priorities while we take responsibility for ensuring optimal performance of Casenet products.
We are hyper-focused on optimizing the database to ensure your instance is always performing at its best. We consistently monitor the database and proactively resolve issues before they impact performance. We augment your staff so you always have help on hand. No need to worry about disaster recovery since we validate your disaster recovery plan annually to ensure you’re prepared. We create custom reports to track the key performance indicators important to you.
We’ve created an upgrade methodology to ensure smooth transitions to the most current versions of Casenet products. Your Upgrade Team includes a dedicated project manager and technical and functional resources. We develop a project plan and a customized upgrade kit just for you, which includes a to-do checklist and periodic upgrade impact reports. We consistently share progress against milestones with you at scheduled check-point meetings so you are always in-the-know.