We help improve the lives of millions of people – every single day. Our mission is simple. We create and deliver a world class, enterprise software platform that enables payers and providers to effectively manage care. If you’re interested in creating technology solutions that solve real-world challenges in the healthcare industry, then you want to work at Casenet.
Provide operational and technical support to ensure the ongoing stability and performance to the server environments. Contribute to the IT infrastructure design and leading in server implementations.
To apply for this role, please email USTAGCHAMPS@infinite.com
Reports to Director of Client Success at Casenet, LLC
To serve as primary contact through entire life cycle for assigned portfolio of accounts with a focus on cultivating and maintaining robust relationships with decision makers and executives across the client organization. To manage and monitor client satisfaction and deliverables and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance the client experience. To drive value for clients by promoting the benefits of increased profit potential, improved productivity and efficiency by using Casenet services and solutions. To act as the “Voice of the Client” across the various internal stakeholders.
Bachelor’s degree in Business Administration, Healthcare Administration or related field. 7+ years of client/account management experience in healthcare and/or enterprise software development. Demonstrated knowledge of general principles of account planning, budgeting, project management, and negotiation. Demonstrated competency in strategic thinking, planning and leadership. Ability to exercise “risk awareness” and take action to reduce unforeseen circumstances. Ability to share best practices on relationship management, consultative approaches and other client engagement across operations. Excellent written and oral communication skills and the ability to facilitate meetings with cross-functional teams in a confident and credible manner. The ability to understand and comfortably speak to both clinical and technical concepts is preferred.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employee(s) may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
To apply for this role, please email USTAGCHAMPS@infinite.com
Oversee the development and management of various technology driven areas within the company products. Drive ongoing definition, integration, and enhancement of selected company products and assess the performance of existing products to ensure market expectations are met.
Bachelor’s degree in Computer Science, or equivalent work experience. 5+ years of product management, or system architecture, or system validation in an enterprise solutions environment. Experience developing and delivering complex solutions and agile development methodology preferred. Healthcare industry experience is a plus.
To apply for this role, please email USTAGCHAMPS@infinite.com
At Casenet, we create population health technology solutions that enable payers and providers to coordinate care. Our population health technology unites disparate data sources to provide a 360-degree longitudinal view of each member, making it easy to identify opportunities to coordinate and improve care.
As a Senior Technical Writer, you will be responsible for developing technical documentation in support of our highly configurable population health management platform. The ideal candidate will have experience in creating easy-to-follow documentation, is highly skilled in content management and authoring tools and has a focus on excellence.
Responsibilities for this role include but are not limited to:
To apply for this role, please email USTAGCHAMPS@infinite.com
Casenet’s rapid growth and continued success has created a need for an experienced trainer to join our Professional Services team. The Senior Health Information System Trainer is responsible for designing, developing, and delivering training content in eLearning or live/webinar capacity for Casenet’s enterprise healthcare IT application.
The successful candidate will be passionate about creating and delivering training programs incorporating a variety of presentation methods and applications to accommodate adult learning styles.
In addition, the trainer will serve as a subject matter expert and resource for training course development and delivery and will provide consultative guidance to customers. The incumbent will help ensure leaners receive appropriate and effective training so they may fulfill their job responsibilities. Special emphasis on maximizing the benefits of the software capabilities is mandatory. Systems Training experience related to a wide variety of computer software programs, preferably in a health care setting, are required.
To apply for this role, please email USTAGCHAMPS@infinite.com
Serve as an escalation point for internal and external strategic customers, providing advanced technical support. Provide guidance to customers on the deployment of TruCare features, products and usage patterns. Responsible for advocacy on behalf of the customers’ needs and experience with the TruCare product in front of the Product Development organization.
Bachelor’s Degree in related field or equivalent experience. 5+ years’ experience providing technical support for enterprise business or equivalent applications. API/Web Services, Windows Server, Desktop, SQL Server, enterprise network technologies, system topologies, n-tier web applications and infrastructure experience required. Experience writing and troubleshooting intermediate SQL queries and navigating large domain models required. Experience with stored procedures and performance/deadlock tuning preferred. Experience designing customer-focused solutions of varying complexity. Customer service and leadership experience preferred. Health care or insurance industry experience preferred.
To apply for this role, please email USTAGCHAMPS@infinite.com
Top-rated medical, dental and vision plans
Paid Holidays
401(k) retirement savings program
Free on-site fitness center
Employee summer and winter outings
Monthly social gatherings
We thrive on innovation and we like it when employees think outside of the box. Every day, we work together to develop processes and systems that help us work smarter. We are laser focused on our customers, and we spend a lot of time and effort making sure we’re doing everything we can to meet their needs. If you like a good challenge and you’re customer-centric then you’ll like working at Casenet.
We support the larger community by taking part in community events like the St. Jude’s Walk-a-Thon, Habitat for Humanity, and the Giving Tree. We contribute to local food pantries and we volunteer with organizations that provide natural disaster support. You can take part in these initiatives or you can compete in the annual ping-pong tournament, join the knitting club, get competitive at game night, or meet up with colleagues at movie night. Everyone is invited to join in (or not)!
