Summary:

The Senior Clinical Business Consultant role sits within the Casenet Client Education and Engagement team and works to positively impact our customers’ experience and adoption of our software platform, TruCare.  In this role, you will work collaboratively with various levels of client clinical and operational staff to recommend workflow adjustments to maximize the value of Casenet Services and Solutions. The ability to understand the client health care delivery model, and provide clinically consultative insight to support client business challenges with the usage of technology, is a critical success factor.

Responsibilities:

• Analyze client needs and business model and identify system and procedural solutions to enhance clinical practices and system usage.
• • Collaborate with client business subject matter experts, system configuration experts, and Utilization and Care Management professionals to identify needed process changes to ensure compliance with the use of Casenet technology to optimize care delivery processes.
  • Identify opportunities to leverage Casenet technologies in areas that improve and promote the client’s clinical agenda.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Perform gap analysis.
• Collaborate with Casenet Product Development to validate business and functional requirements, perform assessment of client requirements, recommend workflow process improvements, and perform system testing.
• Develop/maintain domain knowledge of best practices related to Care Management and Utilization Management
• • Lead consultative discussions and product demonstrations for the client.
• Develop/maintain Casenet product functionality expertise by working with the Casenet Clinical, Professional Services and Product Management/Development teams.
• • Become a subject matter expert on TruCare Functionality.
  • Provide application support to client business users and work with internal team members to resolve functional issues.

Success Factors:

• Excellent interpersonal skills in order to establish/maintain positive working relationships and be regarded as a credible influencer.
• Ability to demonstrate Casenet solutions in a confident manner.
• Strong communication skills at the VP, Director, and business user level.
• Strong analytic capability required to support consultative analysis.
• Ability to work as part of a team, ability to work independently, ability to work in a fast-paced environment with changing priorities.
• Ability to work on multiple projects at one time.

Education/Experience:

• Bachelor’s Degree and 5+ years of experience in a position that requires participation in and knowledge of Care Management operations and regulations that affect clinical processes and Licensed Registered Nurse (RN).
• Experience as a business consultant in healthcare, insurance, or regulated industry.
• Understanding of enterprise software systems a plus.
• Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio Required.

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary:

Our ideal candidate will have experience with software product management including working as an agile product owner and exhibit excellent written and verbal communication skills.  Day to day, you are responsible for product execution. That includes collaboration with internal and external customers to understand business needs for product evolution, driving scrum team priorities, and ensuring smooth communication among your peer product teammates.

• Develop deep contextual understanding of our market, customers, our users, and their needs
• Acquire and apply industry knowledge in collaboration with extended, cross-functional teams on  when working on business requirements definition
• Maintain deep knowledge, context, & ownership of the features/components your Team works on.
• Build & maintain a working understanding of the underlying architecture & designs supporting your primary areas of focus
• Participate in product team reviews of strategy, roadmap & product requirements.
• Work with the Sr. Product Managers to define and prioritize product deliverables for our customers
• Work with a Team of engineers to provide market/customer context, build detailed requirement stories that define product solutions to customer needs, define phased execution of requirements where necessary, and answer questions as needed
• Drive/participate in backlog prioritization process for your Team that defines feature commitments for upcoming sprints, taking into account multi-faceted needs of business (e.g. committed epics, customer enhancements, usability).
• Participate in the sprint planning with your Team, including review of the previous sprint, overview of upcoming sprint, review of new customer enhancements, and any pre-planned discussion items.
• Verify readiness of features for release to production, public beta or private beta.
• Work with Technical Documentation team to ensure relevant collateral is prepared to support release

Required Experience:

• 5+ years’ experience in a technology company in product management role
• Ability to influence and work collaboratively with people in all roles/teams
• Ability to meet tight deadlines and prioritize workloads
• Attention to detail and excellent listening/speaking skills
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams
• Strong analytics, with a data-driven approach to decision making
• Must be a team player, and be comfortable in a dynamic environment
• High degree of comfort with complex technical environments

Nice to Have:

• 3+ years professional experience in a clinical product or services consulting role for a SaaS product
• • Experience within Population Health Management spectrums, to include, but not limited to the following:
  • • Utilization management, care management, case management or workflow management within a clinical or payer product setting.
    • Or experience in population health management within ACO/IDN, Hospitals, and Health Systems environments.
    • Or experience with Government plans covering a variety of major government programs (e.g. Medicare, Medicaid, Duals, MSSP).
• Background in user experience
• Active Healthcare license

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary:

Our ideal candidate will have deep experience with software product management including working as an agile product owner and exhibit excellent written and verbal communication skills.  Day to day, you are responsible for product execution. That includes collaboration with internal and external customers to understand business needs for product evolution, driving scrum team priorities, and ensuring smooth communication among your peer product teammates.

• Develop deep contextual understanding of our market, customers, our users, and their needs
• Acquire and apply industry knowledge in collaboration with extended, cross-functional teams on  when working on business requirements definition
• Participate in product team reviews of strategy, roadmap & product requirements.
• Maintain deep knowledge, context, & ownership of the features/components your Team works on.
• Build & maintain a working understanding of the underlying architecture & designs supporting your primary areas of focus
• Work with a Team of engineers to provide market/customer context, build detailed requirement stories that define product solutions to customer needs, define phased execution of requirements where necessary, and answer questions as needed
• Drive/participate in backlog prioritization process for your Team that defines feature commitments for upcoming sprints, taking into account multi-faceted needs of business (e.g. committed epics, customer enhancements, usability).
• Participate in the sprint planning with your Team, including review of the previous sprint, overview of upcoming sprint, review of new customer enhancements, and any pre-planned discussion items.
• Verify readiness of features for release to production, public beta or private beta.
• Work with Technical Documentation team to ensure relevant collateral is prepared to support release

Required Experience:

• 8+ years’ experience in a technology company in product management role
• Ability to influence and work collaboratively with people in all roles/teams
• Ability to meet tight deadlines and prioritize workloads
• Attention to detail and excellent listening/speaking skills
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams
• Strong analytics, with a data-driven approach to decision making
• Must be a team player, and be comfortable in a dynamic environment
• High degree of comfort with complex technical environments

Nice to Have:

• 5+ years professional experience in a clinical product or services consulting role for a SaaS product
• • Experience within Population Health Management spectrums, to include, but not limited to the following:
  • • Utilization management, care management, case management or workflow management within a clinical or payer product setting.
    • Or experience in population health management within ACO/IDN, Hospitals, and Health Systems environments.
    • Or experience with Government plans covering a variety of major government programs (e.g. Medicare, Medicaid, Duals, MSSP).
• Background in user experience
• Active Healthcare license

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary:

Our ideal candidate will have clinical expertise in a healthcare payer space alongside deep experience with software product management including working as an agile product owner and exhibit excellent written and verbal communication skills.  Day to day, you are responsible for product execution. That includes collaboration with internal and external customers to understand business needs for product evolution, driving scrum team priorities, and ensuring smooth communication among your peer product teammates.

• Develop deep contextual understanding of our market, customers, our users, and their needs
• Apply clinical expertise and industry knowledge in collaboration with extended, cross-functional teams on  business requirements definition
• Participate in product team reviews of strategy, roadmap & product requirements.
• Maintain deep knowledge, context, & ownership of the features/components your Team works on.
• Build & maintain a working understanding of the underlying architecture & designs supporting your primary areas of focus
• Work with a Team of engineers to provide market/customer context, build detailed requirement stories that define product solutions to customer needs, define phased execution of requirements where necessary, and answer questions as needed
• Drive/participate in backlog prioritization process for your Team that defines feature commitments for upcoming sprints, taking into account multi-faceted needs of business (e.g. committed epics, customer enhancements, usability).
• Participate in the sprint planning with your Team, including review of the previous sprint, overview of upcoming sprint, review of new customer enhancements, and any pre-planned discussion items.
• Verify readiness of features for release to production, public beta or private beta.
• Work with Technical Documentation team to ensure relevant collateral is prepared to support release

Required Experience:

• 8+ years’ experience in a technology company
• 5+ years professional experience in a clinical product or services consulting role for a SaaS product
• • Experience within Population Health Management spectrums, to include, but not limited to the following:
  • • Utilization management, care management, case management or workflow management within a clinical or payer product setting.
    • Or experience in population health management within ACO/IDN, Hospitals, and Health Systems environments.
    • Or experience with Government plans covering a variety of major government programs (e.g. Medicare, Medicaid, Duals, MSSP).
• Ability to influence and work collaboratively with people in all roles/teams
• Ability to meet tight deadlines and prioritize workloads
• Attention to detail and excellent listening/speaking skills
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams
• Strong analytics, with a data-driven approach to decision making
• Must be a team player, and be comfortable in a dynamic environment
• High degree of comfort with complex technical environments

Nice to Have:

• Medical Management operational experience in case management or authorization management organization/unit
• Background in user experience
• Active Healthcare license

To apply for this role, please email USTAGCHAMPS@infinite.com