At Casenet, we create population health technology solutions that enable payers and providers to coordinate care. Our population health technology unites disparate data sources to provide a 360-degree longitudinal view of each member, making it easy to identify opportunities to coordinate and improve care.

As a Senior Technical Writer, you will be responsible for developing technical documentation in support of our highly configurable population health management platform. The ideal candidate will have experience in creating easy-to-follow documentation, is highly skilled in content management and authoring tools and has a focus on excellence.

Responsibilities:

Responsibilities for this role include but are not limited to:

• Research available product information from requirements, specifications, and user stories
• Interact with software and QA engineers, product managers, subject matter experts, and others to gather necessary information
• Quickly grasp and interpret technical and functional information shared by product team members
• Work independently to develop, publish, and maintain end-user documentation for upcoming releases and features within release timelines
• Able to learn quickly on the job through direct hands-on interaction with the TruCare product and regular dialogue with cross functional teams
• Able to cover several projects simultaneously with flexibility and willingness to move between projects on short notice.
• Proactively review assigned product documentation for continuous improvement
• Provide technical and peer reviews of documentation for others on the team
• Identify the gaps in existing content and propose remediation plans
• Stay current on industry trends related to product documentation and propose adjustments to current content to align to trends observed
• Communicate with globally distributed employees
• Abide by company, department and team policies, procedures and standards, including templates, style guides, and processes

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Technical Writing, English or equivalent experience
• 5+ years of experience as a technical writer
• Familiarity with:
• • DITA and XML
  • XML authoring tools (Oxygen preferred)
  • Source code management (Git preferred)
  • JIRA and Confluence
  • Agile and Scrum

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary

Drive the functional implementation of enterprise solution, by analyzing client operations and health care delivery models to determine opportunities to streamline processes and automate where appropriate.

Position Profile

The attributes that will contribute successfully to this position include but are not limited to the following:

Implementation

• Drive the functional implementation of the TruCare Enterprise solution by gathering business and functional requirements, recommending process improvements, performing testing and providing support during full implementation process.
• Collaborate with business sponsors and Casenet program management to define and manage the scope, requirements analysis and implementation of projects.
• Gather and document workflow, both high-level and detailed, to obtain business and functional requirements in alignment with product capability, eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Perform system demonstrations to customer subject matter experts in support of workflow and product alignment review efforts.
• Develop understanding of TruCare technical aspects to effectively align business requirements with the technical solution architecture while managing the implementation scope and complexity.
• Provide Support in data mapping and crosswalk from source/target system and Casenet product.
• Understanding of the Implementation Project Plan to drive functional activities to successful completion and guide the client on any implication of changing schedule and timeline.
• Utilize Business Consultancy skills and experience to critically analyze and anticipate any concerns that arise over the course of the implementation that could potentially stem from or lead to misaligned customer and Casenet expectations, expeditiously and effectively escalating as necessary.

Process Improvement / Product Development

• Identify areas for process improvement within implementation process and internal initiatives to drive continuous improvement projects for implementation operations with the approach to minimize potential application changes.
• Become subject matter expert on new TruCare Functionality and support Product and Quality assurance team during the release process. Participate in internal group meetings.
• • Contribute to writing specifications and design documents for the products.
  • Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification; as needed.
  • Support the creation of training collateral to train super users on product interface.
• Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification, as needed.
• Contribute to writing specifications and design documents for the products as a business process expert and utilizing clinical acumen.

Clinical Initiatives

• Consult clients and implementation team on Health Care and Care Management industry practices.
• Research and develop definition for industry and product related requirements including industry accreditation metrics (e.g., NCQA, URAC, HEDIS, etc.).
• Perform market research and provide insight on industry directions and related impact to customers and the product.
• Lead as the expert with industry knowledge/regulatory requirements and ensure that product and workflow developments support these practices, standards and measures.
• Provide internal training sessions on clinical topics to expand knowledge for all internal stakeholders.

Client Support

• Support the creation and updating of collateral for multiple purposes, including client orientation, product updates and testing methodology.
• Provides assistance in solutioning regulatory compliant proposals for client issues/business scenarios.
• Understand Health Care processes, Care Management Industry and Health Plan Operations in order to align TruCare Functionality to it.
• Understands legal aspects of information systems (HIPAA) to enforce processed and develop solutions in compliance with regulation.
• Support to Clients in Production as needed.
• Support Sales engagements, as needed.

Business Consultancy Skills

• Problem Solving acumen
• • Intellectual curiosity.
  • Appetite for problem solving and participating in an ongoing process improvement culture.
  • Desire to tackle issues through collaborative initiatives with strategic impact and mid to long term horizon, resulting in scalability driven solutions.
  • Ability to understand and adapt to shifting priorities across projects and intelligently identify and prioritize required efforts.
• Communication
• • Ability to clearly, concisely and consistently communicate all issues to all parties (internal and external).
  • Represent TruCare and Casenet in all interactions, both internal and external.
• Initiative
• • Self-starter with a date driven delivery mentality.
  • High degree of engagement, including but not limited to:
  • 1. Availability and accessibility.
    2. Readiness and willingness to be take on initiatives above and beyond their job responsibilities.
    3. Active participation in activities above and beyond their job function.
    4. Impactful contributions in the initiatives within which they are involved.
  • Desire continually to learn and enhance TruCare and implementation acumen.
  • Desire to establish consistency and raise standards in implementation delivery.
• Knowledge Management
• • Ability to stay up to date on TruCare Product Capabilities, Health Care Industry trends and standards, client initiatives, and Business Consultancy tools and practices.
  • Research and develop definition for industry and product related requirements including industry accreditation metrics (e.g., NCQA, URAC, HEDIS, etc.).
  • Perform market research and provide insight on industry directions and related impact to customers and the product.
• Commitment focused with a no excuses approach to all of the above.
• Customer sensitivity and awareness.
• Previous extensive experience working as a Business Analyst or Consultant required.
• Understanding that the role requires work beyond the standard 40-hour week, perhaps during extended durations.

Education/Experience

A well-qualified candidate would possess the following:

• Bachelor’s degree in Nursing, Computer Science, MIS, Business or related field. Masters degree preferred.
• 4+ years of experience as a business analyst or consultant.
• Demonstrable experience in health care, insurance, or similar regulated industry required, including CMS/NCQA/URAC aptitude.
• License/Certification: Registered Nurse License or other clinical certification required. Experience working for a Health Plan or similar required.
• Technical knowledge and understanding of enterprise systems preferred.
• Ability to communicate in Spanish beneficial, but not required.
• Knowledge of JIRA/Atlassian tools beneficial.
• Ability to travel to Customer location if needed (dependent on COVID; approximately 1x every other month).

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

We’re looking for an experienced DevOps and Release Engineer to join our agile team. The ideal candidate will have experience both in hands-on tools development and systems engineering. This role will require a significant breadth of both technical and non-technical skills, and a creative, driven, and motivational attitude. You have demonstrable experience managing and developing software tools to automate and simplify development operations. You are well versed in modern technologies and welcome new tools and techniques.

Responsibilities

• Configure, maintain, and support Maven builds for multiple Java-based distributed enterprise applications.
• Customize and enhance builds according to new and changing needs using standard Maven build lifecycles, plugins, and Ant scripting.
• Work with engineering teams on the design, deployment, and continuous improvement of infrastructure services and monitoring.
• Scoping of work, management of backlog and timely project delivery
• Maintain Nexus-based corporate Maven repository.
• Maintain Git repositories hosted in Atlassian BitBucket Server. Administer and monitor BitBucket Server to ensure system health, as well as to facilitate and enforce Git development workflows. Branch, merge, and tag shared branches maintained in central Git repositories.
• Build, configure and maintain CI/CD pipelines using Jenkins and Ansible
• Configure and maintain SonarQube based system for generating and reporting code quality metrics.
• Investigate failures, identify root cause, and implement remedy for continuous improvements
• Design and implement script-based ad-hoc tools to automate operational aspects of the source control and build infrastructure.
• Participate in an on-call rotation and Production deployment activities as needed
• Perform release engineering activities

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 5+ years of DevOps experience and/or related industry
• Hands-on experience in Git, Maven, Jenkins, Ansible, Packer, Unix
• Experience using Ansible Tower or similar automation tool
• Experience in Python, PowerShell, and Bash scripting languages
• Knowledge and experience with Apache Tomcat, SQL Server
• Excellent communication skills, both verbal & written in English
• A positive outlook, a team player, and the ability to work as part of an Agile team

Preferred Skills

• Experience with AWS, Azure, Docker, Kubernetes
• Experience with Cloud technologies such as AWS and/or Azure
• Experience with IaC technologies such as Terraform
• Programming skills in a high-level language such as Java, C#, or GOLang
• Experience with SonarQube
• Experience using Atlassian JIRA for project tracking
• Experience using vRealize Automation for Virtual Machines.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

As a Software Engineer, you will be responsible for developing enterprise software solutions in support of our highly configurable population health management platform. The ideal candidate will have experience in Java based technologies, Spring, Hibernate, Angular, SQL Server, and cloud technologies.

Responsibilities

Responsibilities include daily participation in the development of customer facing software applications supporting internal, third party, and client users.  Team subject matter expert on software development concepts and techniques to solve business problems and produce new features and functionality using modern Java based technologies.

• Work with teams in an agile environment to design, develop, and test software solutions using J2EE technologies
• Develop unit, integration, and E2E tests on code produced to ensure hi-quality and reliability of delivered software solutions
• Conduct root cause analysis, performance, and load testing of produced code
• Participate in resolving software defects as needed
• Adhere to coding standards and conventions
• Participate in Scrum reviews, planning, and daily status meetings

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 3+ years of experience working in an Agile software development environment
• Full-stack experience in designing and developing object-oriented software solutions using Java, RESTful APIs, Angular 9+, T-SQL, Hibernate, and Spring
• Knowledge in using JIRA, IntelliJ, GIT, maven, and RDBMS solutions
• Must be able to work well with a team in a dynamic agile environment
• Must be self-directed and driven in meeting deadlines on assigned deliverables
• Strong organizational skills and attention to detail
• Must be able to adapt to change and adopt new technologies and methodologies
• Ability to communicate clearly in a polite and friendly manner, both written and verbal
• Strong orientation to delivering high quality software solutions
• Ambitious for continuous self-learning and staying updated on evolving technologies
• Excellent verbal and written communication skills
• Healthcare related experience is preferred.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

As a Senior Software Engineer, you will be responsible for designing and developing enterprise software solutions in support of our highly configurable population health management platform. The ideal candidate will have experience in Java based technologies. Spring, Hibernate, Angular, SQL Server, and cloud technologies.

Responsibilities

Responsibilities include daily participation in the development of customer facing software applications supporting millions of internal, third party, and client users.  Team subject matter expert on software development concepts and techniques to solve business problems and produce new features and functionality using modern Java based technologies.

• Work with teams in an agile environment to design, develop, and test software solutions using J2EE technologies
• Develop unit, integration, and E2E tests on code produced to ensure hi quality and reliability of delivered software solutions
• Conduct code reviews and mentoring sessions as needed for all other developer levels
• Conduct root cause analysis, performance, and load testing of produced code
• Participate in setting and ensure adherence to coding standards and conventions
• Participate in design and Scrum reviews, planning, and daily status meetings
• Debug and resolve complex software defects in an enterprise distributed platform
• Meet and collaborate with Product Owners on requirement definitions, process, and workflow design as well as testing, acceptance, and identifying and resolving issues.
• Mentor less experienced developers in coding practices, tools, methodologies, and project deliverables

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 5+ years of experience working in an Agile software development environment
• Full-stack experience in designing and developing object-oriented software solutions using Java, RESTful APIs, Angular 9+, T-SQL, Hibernate, and Spring
• Demonstrated knowledge in modern software design patterns
• Experience in designing efficient entity relational database models in collaboration with database engineers
• Knowledge in using JIRA, IntelliJ, GIT, maven, and RDBMS solutions
• Must be able to work well with a team in a dynamic agile environment
• Must be self-directed and driven in meeting deadlines on assigned deliverables
• Strong organizational skills and attention to detail
• Must be able to adapt to change and adopt new technologies and methodologies
• Ability to communicate clearly in a polite and friendly manner, both written and verbal
• Strong orientation to delivering high quality software solutions
• Ambitious for continuous self-learning and staying updated on evolving technologies
• Excellent verbal and written communication skills
• Healthcare related experience is preferred.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. Our engineers create and deliver world class, enterprise software solutions for our customers who in turn are able to provide great healthcare to their clients.

We’re looking for a Senior Site Reliability Engineer to join our agile team that to migrate our TruCare platform to the Cloud using the latest technologies.  The right candidate will have experience both in hands-on software development and systems engineering, as well as exposure to diagnosing and communicating about difficult problems in either engineering or production environments. This role will require a significant breadth of both technical and non-technical skills, and a creative, driven, and motivational attitude. You have demonstrable experience managing or developing a multi-tenant and cloud native solutions. You are well versed in a large number of technologies and welcome new tools and techniques.

Responsibilities

• Leverage various technologies to improve feedback and delivery by deploying containerized systems and services into the Cloud
• Develop software solutions to deploy, configure, and monitor applications deployed in the cloud
• Build CI/CD pipelines and using industry tools (Jenkins, Ansible, etc.) to deploy containerized services using Docker and Kubernetes in a multi-tenant infrastructure
• Build and maintain IaC using Terraform to deploy cloud native infrastructure into AWS or Azure
• Contribute to definition of full SDLC, tools, technologies, and processes.  Mentors and trains team members in adopting conventions and best practices.
• Assist and support software engineering teams in building advanced competencies and design and develop scalable, robust systems using Cloud architecture
• Collaborate with infrastructure, operations, and application support teams to adopt new approaches to their work as well as analyzing system performance, reliability and making necessary recommendations.
• Responsible for building innovation in the areas of distributed system flow and resilience, and continuous feedback and delivery, creating efficiency and cultural transformation through the curation of new systems and capabilities.
• Investigate failures, identify root cause, and implement remedy for continuous improvements
• Participate in an on-call rotation and Production deployment activities

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
• 5+ years of software development experience and/or related industry
• Experience with AWS and/or Azure technology stack
• Hands-on experience with Linux, Git, Terraform, Ansible, Rancher, Docker, Helm, Jenkins, and in building CI/CD pipelines
• Deep experience in SaaS multi-tenancy and containerized deployments into Kubernetes
• Experience in Java, Python, PowerShell, and/or other modern languages
• Experience working with relational databases such as MS SQL Server, Postgres, and NoSQL databases such as MongoDB.
• Excellent information management practices, such as thorough documentation, usage of wikis, and other collaboration tools
• Ability to scope project work, estimate effort and then break down work into sub-tasks
• Excellent written and verbal communication skills, demonstrating the ability to effectively convey technical information to both technical and non-technical audiences
• Ability to quickly learn new technologies to support the enterprise and teams in their development efforts
• AWS or Azure certifications is preferred

To apply for this role, please email USTAGCHAMPS@infinite.com

Are you searching for a career where your efforts truly make a difference?  At Casenet, we help improve the lives of millions of people – every single day. Our mission is simple.  We create and deliver world class, enterprise software solutions enabling our customers to offer high quality healthcare to their clients at lower costs. Our message and solutions have been exceptionally well received in the market, and we are experiencing explosive growth, both domestically and internationally.  We’re searching for talented, energetic, exceptional people to join our team and drive our continued success. If you’re searching for a rewarding, challenging, fast-paced environment and the opportunity to work on a highly collaborative agile team while making a positive social contribution, you’ve found it!

Job Description

Serves as the lead of designated Casenet project teams within Implementation Services team to drive customers through all project management aspects of enterprise care management software implementation.

Responsibilities

• Project manage the timely delivery of high quality deliverables in alignment with Casenet implementation success measures
• Focal point of contact for inquiries on project scope, strategy, and resourcing status
• Manage client expectation and satisfaction throughout engagement and project estimation
• Assist in the orchestration of implementation discovery to ascertain scope and strategy of implementation
• Coordinate sales handoff, engagement readiness and project kickoff activities at client location
• Coordinate the creation and maintenance of project schedule based on client priorities
• Project manage multidisciplinary, multi-phased, rapidly evolving projects with rapidly evolving requirements, and parallel work efforts
• Project manage resources assigned to project to ensure requirements, timelines and milestones are met
• Support resource managers in optimizing resource allocation against project deliverables and budget
• Monitor and report on progress of project schedule against project budget
• Present timely and concise project status communication to strategic and operational audiences
• Identify and anticipate project risks and develop mitigation strategies
• Track, communicate and derive mitigation strategies for unplanned activities (Risks, actions, product and project issues, and decisions)
• Identify and support all project change management analysis and generate resulting change requests
• Lead negotiation of tactical project priorities and schedules throughout the engagement
• Handle tactical project escalations and messaging to customer
• Consistently measure Casenet implementation success metrics throughout the project
• Drive all project administration, including but not limited to: project status meetings, time tracking to optimize project billables, project documentation management, resource management, monthly invoicing
• Provide clients with solution consultancy based on knowledge of Casenet enterprise product; as needed
• Drive strategic initiatives to scale implementation and enhance interaction with other internal and external parties; as needed
• Perform internal operational process improvement initiatives
• Support and coordinate the effective interaction between other Casenet teams and client throughout engagement

Qualifications

• 5+ years of experience managing software implementation projects for external customers required
• Experience managing project scope, priorities, and issues
• Experience with project management tools and methodologies supporting iterative software development, including full software development life cycle (SDLC)
• Working knowledge of healthcare industry, insurance or regulated industry experience preferred.
• Bachelors/Master’s Degree and equivalent experience.

Applicants must have unrestricted authorization to work in the United States. All inquiries and responses are held in strictest confidence. Principals only, no agency or search referrals will be honored.

To apply for this role, please email USTAGCHAMPS@infinite.com

Position Purpose

Serves as an escalation point for internal and external customers, providing advanced technical support and customer service. Guide customers on the deployment of TruCare features, products and usage patterns. Responsible for advocating on behalf of the customers’ needs and experience with the TruCare product with the Product Development organization.

Education/Experience

Bachelor’s Degree in related field or equivalent experience. 7+ years’ experience providing technical support for enterprise business applications. API/Web Services (JSON), Windows Server, Desktop, SQL Server (backups, replication, encryption, traces), enterprise network technologies (SSL, LDAP), system topologies, log file analysis, n-tier web applications and infrastructure experience, writing and troubleshooting advanced SQL queries and navigating large domain models required.

Preferred Experience

• Stored procedure and performance/deadlock tuning
• Designing customer-focused solutions of varying complexity
• Customer service and leadership
• Health care or insurance industry

Responsibilities

• Provide client support and technical issue resolution.
• Manage incidents to closure, including necessary escalations and leading internal task forces.
• Build rapport and elicit problem details from non-technical or technical customers.
• Communicate regular status and progress for both internal and external stakeholders.
• Deploy the Casenet product suite for test, demonstration or educational purposes.
• Assist in testing new software functionality prior to release.
• Assist in generating training materials and customer facing documentation based on customer need and experience with existing materials.
• In conjunction with the Account Management Executive, guide customers regarding their use of existing and upcoming TruCare features.
• Design and manage development of solutions in support of customer objectives.
• Provide detailed feedback to the Product Development organization regarding planned features and customer experience with releases in the field.
• Serve as an advisor and educator for the Services team in order to improve issue resolution time.
• Assist in junior team members in addressing more complex technical issues.

To apply for this role, please email USTAGCHAMPS@infinite.com

Are you searching for a career where your efforts truly make a difference?  At Casenet, we help improve the lives of millions of people – every single day. Our mission is simple.  We create and deliver world class, enterprise software solutions enabling our customers to offer high quality healthcare to their clients at lower costs. Our message and solutions have been exceptionally well received in the market, and we are experiencing explosive growth, both domestically and internationally.  We’re searching for talented, energetic, exceptional people to join our team and drive our continued success. If you’re searching for a rewarding, challenging, fast-paced environment and the opportunity to work on a highly collaborative agile team while making a positive social contribution, you’ve found it!

Job Description

Serves as the senior lead of designated Casenet project teams within Implementation Services team to drive customers through all project management aspects of enterprise care management software implementation.

Responsibilities

• Project manage the timely delivery of high quality deliverables in alignment with Casenet implementation success measures
• Focal point of contact for inquiries on project scope, strategy, and resourcing status
• Manage client expectation and satisfaction throughout engagement and project estimation
• Assist in the orchestration of implementation discovery to ascertain scope and strategy of implementation
• Coordinate sales handoff, engagement readiness and project kickoff activities at client location
• Coordinate the creation and maintenance of project schedule based on client priorities
• Project manage multidisciplinary, multi-phased, rapidly evolving projects with rapidly evolving requirements, and parallel work efforts
• Project manage resources assigned to project to ensure requirements, timelines and milestones are met
• Support resource managers in optimizing resource allocation against project deliverables and budget
• Monitor and report on progress of project schedule against project budget
• Present timely and concise project status communication to strategic and operational audiences
• Identify and anticipate project risks and develop mitigation strategies
• Track, communicate and derive mitigation strategies for unplanned activities (Risks, actions, product and project issues, and decisions)
• Identify and support all project change management analysis and generate resulting change requests
• Lead negotiation of tactical project priorities and schedules throughout the engagement
• Handle tactical project escalations and messaging to customer
• Consistently measure Casenet implementation success metrics throughout the project
• Drive all project administration, including but not limited to: project status meetings, time tracking to optimize project billables, project documentation management, resource management, monthly invoicing
• Provide clients with solution consultancy based on knowledge of Casenet enterprise product; as needed
• Drive strategic initiatives to scale implementation and enhance interaction with other internal and external parties; as needed
• Perform internal operational process improvement initiatives
• Support and coordinate the effective interaction between other Casenet teams and client throughout engagement

Qualifications

• 5+ years of experience managing software implementation projects for external customers required
• Advanced experience managing project scope, priorities, and issues
• Advanced experience with project management tools and methodologies supporting iterative software development, including full software development life cycle (SDLC)
• The Project Management Professional (PMP) certification is desired
• Working knowledge of healthcare industry, insurance or regulated industry experience preferred
• Bachelors/Master’s Degree and equivalent experience

Applicants must have unrestricted authorization to work in the United States. All inquiries and responses are held in strictest confidence. Principals only, no agency or search referrals will be honored.

To apply for this role, please email USTAGCHAMPS@infinite.com

Company Description

Casenet® is a leading provider of enterprise population health and care management solutions. Casenet’s platform automates workflows, integrates member-centric information and improves care coordination. Our solutions are proven to drive outcomes and to enable clients to adapt to market changes while driving down costs.Casenet’s solutions are designed to deliver a timely, seamless flow of actionable information between care managers, partners, providers and individuals as well as other clinical systems. The Casenet platform is a comprehensive suite of open and extensible, enterprise care management software and services. Casenet capabilities include case, disease, utilization and home and community-based services management as well as tools for individual health and total population management. These solutions enable organizations to align to their unique requirements and to adapt quickly to changing market and regulatory dynamics.

You will be joining a great team that is developing new features for our TruCare platform with cutting edge technology. We’re looking for talented people who can bring fresh ideas to all areas of our business. Our team is talented, energetic, and enthusiastic to create new solutions as we continue to grow.

While you will be challenged to create solutions and work with cool people you will have tons of opportunity to learn as we move into the next generation of our products.

Job Description

• Plan and execute complex programs and projects in accordance with the schedules, budgets, and scope
• Track progress and status of projects and programs using agile software development methodologies and tools
• Communicate project status to executives to effectively illustrate milestone status, risks, and opportunities
• Identify risks and develop risk mitigation strategies
• Support teams and leadership in defining and advancing the agile engineering processes within the organization
• Collaborate with engineering & QA leadership on scrum team resource allocations and composition in support of project timelines and priorities
• Manage interdependencies across multiple teams and projects
• Ensure information relating to project deliverables, risks and issues are effectively communicated between stakeholders
• Coach and develop scrum masters and other contributors
• Establish effective partnership with other functions within Casenet. Foster collaborative and mutually supportive relationships with project leaders and senior stakeholders, assess cross-functional project team capability, provide coaching, training, and support to leadership team, and improve collaborative development and project results
• Develop and implement project performance metrics to provide a data-centric view of program performance

Required Experience

• 7+ years of increasing responsibility managing software development projects
• Strong agile project and program management skills, including the ability to execute and prioritize a number of responsibilities simultaneously
• Established track record of successfully delivering large software engineering projects and programs on time and within budget
• Experience effectively managing project scope and priorities
• Strong verbal/written communication skills
• Excellent organizational skills with the ability to lead and facilitate meetings
• Ability to influence and work collaboratively with people in all roles/teams
• Ability to meet tight deadlines and prioritize workloads
• Attention to detail and excellent listening/speaking skills
• Strong technical skills that enable you to engage productively with technical teams
• Strong analytics, with a data-driven approach to decision making
• Must be a team player, and be comfortable in a dynamic environment
• Experience managing projects and programs in a commercial software vendor setting
• Solid leadership presence
• Strong sense of ownership, responsibility, and accountability
• Demonstration of “risk awareness” and takes action to reduce unforeseen situations
• Bachelor’s Degree or equivalent experience

Nice To Have

• Experience with JIRA and Confluence tools
• Experience with SAFe and other agile methodologies
• Prior exposure to healthcare vertical, preferably as a software product vendor
• Scrum Master certification, PMP certification

To apply for this role, please email USTAGCHAMPS@infinite.com

Our ideal candidate will have expertise in a healthcare payer space alongside deep experience with software product management including working as an agile product owner and exhibit excellent written and verbal communication skills. Day to day, you are responsible for product execution. That includes collaboration with internal and external customers to understand business needs for product evolution, driving scrum team priorities, and ensuring smooth communication among your peer product teammates.

• Develop deep contextual understanding of our market, customers, our users, and their needs
• Apply industry knowledge an expertise in collaboration with extended, cross-functional teams on business requirements definition
• Participate in product team reviews of strategy, roadmap & product requirements.
• Maintain deep knowledge, context, & ownership of the features/components your Team works on.
• Build & maintain a working understanding of the underlying architecture & designs supporting your primary areas of focus
• Work with a Team of engineers to provide market/customer context, build detailed requirement stories that define product solutions to customer needs, define phased execution of requirements where necessary, and answer questions as needed
• Drive/participate in backlog prioritization process for your Team that defines feature commitments for upcoming sprints, taking into account multi-faceted needs of business (e.g. committed epics, customer enhancements, usability).
• Participate in the sprint planning with your Team, including review of the previous sprint, overview of upcoming sprint, review of new customer enhancements, and any pre-planned discussion items.
• Verify readiness of features for release to production, public beta or private beta.
• Work with Technical Documentation team to ensure relevant collateral is prepared to support release

Required Experience

• 8+ years’ experience in a technology company
• 5+ years professional experience in a clinical product or services consulting role for a SaaS product
• • Experience within Population Health Management spectrums, to include, but not limited to the following:
  • • Utilization management, care management, case management or workflow management within a clinical or payer product setting.
    • Or experience in population health management within ACO/IDN, Hospitals, and Health Systems environments.
    • Or experience with Government plans covering a variety of major government programs (e.g. Medicare, Medicaid, Duals, MSSP).
• Ability to influence and work collaboratively with people in all roles/teams
• Ability to meet tight deadlines and prioritize workloads
• Attention to detail and excellent listening/speaking skills
• Strong verbal/written communication skills
• Strong technical skills that enable you to engage productively with technical teams
• Strong analytics, with a data-driven approach to decision making
• Must be a team player, and be comfortable in a dynamic environment
• High degree of comfort with complex technical environments

Nice To Have

• Medical Management operational experience in case management or authorizationmanagement organization/unit
• Background in user experience

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet’s rapid growth and continued success has created a need for an experienced trainer to join our Professional Services team.   The Health Information System Trainer is responsible for designing, developing, and delivering training content in eLearning or live/webinar capacity for Casenet’s enterprise healthcare IT application.  

The successful candidate will be passionate about creating and delivering training programs incorporating a variety of presentation methods and applications to accommodate adult learning styles.  

In addition, the trainer will serve as a subject matter expert and resource for training course development and delivery and will provide consultative guidance to customers. The incumbent will help ensure leaners receive appropriate and effective training so they may fulfill their job responsibilities. Special emphasis on maximizing the benefits of the software capabilities is mandatory. Systems Training and Clinical experience related to a wide variety of computer software programs, preferably in a health care setting, are preferred.

Job Responsiblities

Content Creation

• Partner and consult with internal organizations such as product development and services teams to create and execute training plans
• Develop with assistance training materials and supporting documentation for both internal and external users
• Enhance product documentation with assistance to create customer facing guides to facilitate adoption of application features and functionality
• Design Customer Specific workflow participant guides, job aids, training curriculum and other required coursework that is clear, concise, and accurate
• Create exercises, instructional activities and training assessments that reinforce learning

Delivery

• Conduct unique customized training courses for customers and internal staff, both in a training classroom environment and/or webinar capacity
• If providing training as external billable event, manage the project budget (dollars or hours) against project delivery schedule to ensure completion below or within acceptable margin
• Ensure that time tracking entries for all assigned projects are submitted in a timely and detailed manner; seek to ensure all billable hours are appropriately captured

Communication

• Anticipate training development or delivery challenges and work with Account Management to identify mitigation strategies
• Support the Sales, Marketing and Product teams in providing feedback to inform Casenet business development or product directions
• Develop surveys and survey strategy to evaluate training delivery, measure results and incorporate as best practices program changes

Customer satisfaction

• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Experience standards
• Effectively manage customer expectations with respect to product capabilities and optimal utilization while complying with Customers’ unique and individual needs

Preferred Attributes

Problem Solving Acumen

• Intellectual curiosity.
• Appetite for problem solving and participating in an ongoing process improvement culture.
• Desire to tackle issues through collaborative initiatives with strategic impact and mid to long term horizon, resulting in scalability driven solutions.
• Ability to understand and adapt to shifting priorities across projects and intelligently identify and prioritize required efforts.

Communication

• Ability to communicate all issues clearly, concisely and consistently to all parties (internal and external).
• Represent TruCare and Casenet in all interactions, both internal and external.

Initiative

• Self-starter with a date driven delivery mentality.
• High degree of engagement, including but not limited to:
• • Availability and accessibility.
  • Readiness and willingness to be take on initiatives above and beyond their job responsibilities.
  • Active participation in activities above and beyond their job function.
  • Impactful contributions in the initiatives within which they are involved.
• Desire continually to learn and enhance TruCare acumen.
• Desire to establish consistency and raise standards in training delivery.

Knowledge Management

• Ability to stay up to date on TruCare Product Capabilities, Health Care Industry trends and standards, client initiatives, and Business Consultancy tools and practices.
• Perform market research and provide insight on industry directions and related impact to customers and the product.

Skills/Qualifications/Requirements:

• 2+ years’ experience in an Information Systems/Training capacity as an instructor and in developing content
• Demonstrated training expertise in the application of technology, project management, and business skills
• Healthcare industry experience required
• Demonstrated knowledge of instructional design models and approaches and selecting the correct pedagogy
• Skills in adult training, blended learning, instructional design, and course administration
• Ability to master or become a product expert on quickly evolving software enterprise class software
• Ability to communicate with audience of all levels and ability to understand and interpret for other parties technical information
• Demonstrated strength in communication, presentation, and documentation
• Strong organizational, planning, project management, facilitation, and influencing skills required
• Ability to troubleshoot training issues in a service-oriented environment
• Highly proficient with Microsoft Office software (Word, PowerPoint, Excel, Visio)
• Proficient in flow charts and workflow interpretation with the ability to express complex technical concepts in terms that is understandable to learners
• Bachelor’s degree in instructional systems design, teaching, communications, computer software or related field, or equivalent work experience.
• Clinical Background preferred.
• Travel to client locations for onsite delivery is required variably, estimated at 10-15%

To apply for this role, please email USTAGCHAMPS@infinite.com

Role and Responsibilities:

• Support multiple hosted customer SQL Server environments from SQL Server 2014 to 2019
• Assist DBA team in on call support and after-hours availability for customer upgrades, script executions, and maintenance
• Assist with ad hoc and custom reporting using SQL for customers including management and collaboration with offshore reporting team
• Maintain and implement SQL Server Replication between customer OLTP and ODS environments
• Maintain and develop monitoring tools utilizing our custom monitoring solutions and Sentry One
• Develop processes around and maintain database security
• Develop custom Stored Procedures and SQL Agent Jobs
• Automate repeated DBA tasks using SQL Agent Jobs and PowerShell
• Properly install and configure SQL Server installations
• Assist with Cloud roll out and AWS deployment of SQL infrastructure
• Respond to customer requests via Jira tickets, and on occasion work directly with customers on solutions to issues and custom processes

Qualifications

• 1+ years DBA Experience
• Strong TSQL Skills a Must
• Working knowledge of Microsoft SQL Server
• Strong technical background, ability to troubleshoot server and SQL issues
• Some knowledge of Windows Server, command line, and PowerShell experience preferred
• Some knowledge of SSIS and installing and executing SSIS packages a plus
• Experience in Cloud services (AWS, Azure, etc.) a plus
• Experience with SQL Server Always-On Availability Groups a plus
• Experience with Data Warehousing a plus

To apply for this role, please email USTAGCHAMPS@infinite.com

Job Description:

Casenet is seeking a Senior Systems Engineer to join the Managed Services team supporting the day-to-day operations of its private/public cloud offering.  The ideal candidate will collaborate with team members to deliver exceptional service to existing private cloud customers while playing a key role with our AWS based public cloud offering.

Key Responsibilities:

• Manage day to day operations of client public/private cloud deployments
• Work closely with cross-functional teams including but not limited to Support, Product Engineering, and IT to ensure performance, and availability of client environments
• Plan and execute department initiatives and new client deployments
• Work cross-functionally to ensure that all trouble and service request tickets are promptly and effectively resolved
• Create, document, and follow new and existing procedures and best practices
• Plan, Approve, and execute change requests
• Generate and deliver reports
• Act as primary point of contact for client and operations escalations
• Occasional evening and weekend work is required

Required Competencies:

• Experience supporting enterprise mission-critical Java based applications
• Experience working in a multi-region environment handling 24x7x365 operations
• Previous experience with various database technologies, such as MS SQL Server, MongoDB, and others
• Experience and/or knowledge in System Administration (MS Windows Server, Linux)
• Experience and/or knowledge of Application Servers, such as Apache Tomcat, Apache Httpd
• Experience with the following network technologies and protocols:
• • DNS
  • LDAP
  • Load Balancers, switches, and firewalls
  • HTTP/s, FTP/s
• Knowledge of HTML/5, CSS, T-SQL, PowerShell, and shell
• Strong understanding of security concepts and best practices
• Experience with monitoring tools
• Ability to understand and learn new technologies quickly
• Knowledge or experience deploying or supporting Docker/Kubernetes based applications
• Significant experience in a senior technical role supporting public/private cloud environments
• Strong communication skills, including demonstrated ability to communicate effectively with clients and senior audiences
• Must possess the ability to handle multiple projects and tasks concurrently in fast-paced environment.
• Previous experience deploying and supporting Cloud based applications (AWS, Azure, or Google)

Education and/or Experience:

• Bachelor’s Degree and 5 years’ experience working in and supporting cloud-based applications

Preferred Qualifications:

• Past working experience in healthcare industry
• Knowledge of HIPPA Compliance and NIST/Hi-Trust Security Guidelines
• Knowledge of ITIL processes and applying them in a services-based organization
• AWS SysOps or Solution Architect Certification a plus.

To apply for this role, please email USTAGCHAMPS@infinite.com

Reports to:

Implementation Engineering Manager

Description:

Works as part of the Casenet project team and Implementation Engineering team to guide customers and 3rd party vendors/partners through all technical aspects of enterprise care management software implementation with an emphasis on developing enterprise application integration modules.

Education/Experience:

• Bachelor’s Degree or equivalent work experience. 7+ years of equivalent experience
• Customer facing skills very important – written and verbal
• SQL development and database administration experience with relational databases (SQL Server preferred)
• ETL processes development including data mapping and XML data interfaces (NOTE: this role is not for hands-on ETL development but prior experience is needed)
• REST web services – experience in designing API client applications/call sequences (NOTE: this role is not for hands-on API development but prior experience is needed)
• System sizing/provisioning, security and administration (SSO, SSL).
• Customer facing technical project leadership with system integration and enterprise application architecture/design experience.
• Familiarity with enterprise application integration platforms (Biztalk, Informatica) a plus
• Healthcare and software development experience very much preferred.
• Cloud experience highly desirable (AWS preferred)

Responsibilities:

• Responsible for contributing to and reviewing SOWs in support of TruCare integration projects involving 3rd party vendors/partners and documenting the solution
• Lead collaborative cross-functional team (Casenet, customer, 3rd party vendors, technical as well as business) in the design and documentation of overall solution architecture that leverages TruCare interface capabilities and enterprise application integration (EAI) platforms to satisfy defined business objectives in terms of scalability, security, reliability, maintainability.
• Develop hardware and software environment sizing specifications based on an understanding of TruCare application infrastructure requirements and information gathered from the customer regarding their usage scenarios.
• Install, configure and validate deployment of Windows based distributed enterprise business applications and ensures that customer is trained to take ownership of these activities post implementation.
• Work with Casenet project manager to develop detail MS project schedule, ensure that schedule is kept up-to-date, and associated activities and tasks are completed in a timely manner to meet prescribed milestones.
• Deliver technical integration and interface capabilities presentations to key customer business and technical stakeholders. Explain how technical product capabilities relate to and facilitate desired business functionality.
• Work with customers’ technical team to create detailed technical standards-based (XML, X12, REST Web Services) data interface specifications ensuring that customers’ technical team can effectively implement the interface to satisfy business objectives.
• Perform complex technical data issue analysis and resolution through intimate knowledge of TruCare application data model and use of SQL database queries and log file analysis.
• Utilize defined tools/processes to clearly document and escalate any technical issues identified during the implementation. Works with Casenet product/engineering team as necessary to ensure that any issues are resolved in a timely manner so that customer expectations are met through acceptable workarounds and/or appropriate product enhancements/fixes.
• Work with customer technical and business team to develop comprehensive deployment plans to ensure smooth go-live of TruCare functionality. Deployment plans encompass software installation, configuration, data loads, business/technical validation, known issues and go/no-go decision points.
• Across all of the above,
• • Identify all technical issues, ensure that they are appropriately prioritized, communicated to all stakeholders, and addressed to customer’s satisfaction.
  • Proactively drive the customers’ technical team in completing all deliverables that customer has ownership of
• Proactively identify, contribute to the maintenance, and drive adoption of improvements to the TruCare implementation delivery processes and artifacts.
• Acts as a mentor to newly hired team members by supporting them through the new hire training/on-boarding program to enable them to begin work on customer engagements in a timely manner.

Requirements:

• Bachelor’s Degree or equivalent work experience
• 5+ years in a customer-facing role
• Project Management experience
• Overall system integration and solution architecture/design experience at the enterprise level
• Experience working with one of the following enterprise application integration platforms: Informatica, Microsoft BizTalk, Tibco, IBI iWay, Talend, (or equivalent)
• Experience working with 3rd party partners in driving all aspects of enterprise application integration from scope definition and requirements, solution design, implementation/development, testing, deployment, go-live and post go-live support.
• Experience with XML data interfaces and REST web services
• Experience with Microsoft SQL Server
• • Writing complex SQL statements
  • Installing and supporting Replication
• Ability to discuss, explain and present technical information with technical or non-technical customers
• Experience writing technical documentation including tech specs
• Excellent communication skills: verbal, written, presentation
• Excellent organizational skills with the ability to lead and facilitate meetings
• Self-motivated and self-directed; able to work effectively with informal structure
• Strong client focus and collaborative work style
• Software development experience a plus
• Healthcare experience preferred
• Team leadership experience preferred

To apply for this role, please email USTAGCHAMPS@infinite.com