Reporting Relationship:

Reports to Director of Client Success at Casenet, LLC

Position Purpose:

To serve as primary contact through entire life cycle for assigned portfolio of accounts with a focus on cultivating and maintaining robust relationships with decision makers and executives across the client organization.  To manage and monitor client satisfaction and deliverables and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance the client experience. To drive value for clients by promoting the benefits of increased profit potential, improved productivity and efficiency by using Casenet services and solutions.  To act as the “Voice of the Client” across the various internal stakeholders.

Knowledge/Experience:

Bachelor’s degree in Business Administration, Healthcare Administration or related field.  7+ years of client/account management experience in healthcare and/or enterprise software development. Demonstrated knowledge of general principles of account planning, budgeting, project management, and negotiation. Demonstrated competency in strategic thinking, planning and leadership. Ability to exercise “risk awareness” and take action to reduce unforeseen circumstances. Ability to share best practices on relationship management, consultative approaches and other client engagement across operations. Excellent written and oral communication skills and the ability to facilitate meetings with cross-functional teams in a confident and credible manner.  The ability to understand and comfortably speak to both clinical and technical concepts is preferred.

Position Responsibilities:

• Oversee client relationships across assigned portfolio of accounts, ensuring excellence standards in post-sales through solution definition/delivery and ongoing support services.
• Develop and maintain account plan by leading a joint company/customer planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
• Establish productive, professional relationships with key client personnel, including C-level executives.
• Consult with clients on best practices; develop an understanding of client business challenges and objectives and map to Casenet solution features / benefits to address these needs.
• Identify client retention risk and implement plans to mitigate risk; overall, insure client retention of assigned client portfolio.
• Identify client dis-satisfiers and insure appropriate resources are solving associated issues.
• Communicate regularly with internal staff regarding client needs and requests, contractual obligations, projected enrollment levels, business model or work procedure changes, and other elements required for successful utilization of Casenet solutions.
• Coordinate the involvement of Casenet personnel, including all Client Experience teams and management resources, in order to meet account performance objectives and client expectations.  Ensure that supporting account resources are familiar with their assigned tasks and uphold accountability for timeliness and quality of delivery.
• Support the Sales, Marketing and Product teams in providing relevant account information to inform Casenet business development or product directions.
• Facilitate client contract renewals/extensions and same store sales (add-on product tools)
• Position has the option to operate out of the Casenet corporate office in Bedford, MA or remotely; Travel required, variable up to 25%

This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position.  Employee(s) may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

To apply for this role, please email USTAGCHAMPS@infinite.com

At Casenet, we create population health technology solutions that enable payers and providers to coordinate care. Our population health technology unites disparate data sources to provide a 360-degree longitudinal view of each member, making it easy to identify opportunities to coordinate and improve care.

As a Senior Technical Writer, you will be responsible for developing technical documentation in support of our highly configurable population health management platform. The ideal candidate will have experience in creating easy-to-follow documentation, is highly skilled in content management and authoring tools and has a focus on excellence.

Responsibilities:

Responsibilities for this role include but are not limited to:

• Research available product information from requirements, specifications, and user stories
• Interact with software and QA engineers, product managers, subject matter experts, and others to gather necessary information
• Quickly grasp and interpret technical and functional information shared by product team members
• Work independently to develop, publish, and maintain end-user documentation for upcoming releases and features within release timelines
• Able to learn quickly on the job through direct hands-on interaction with the TruCare product and regular dialogue with cross functional teams
• Able to cover several projects simultaneously with flexibility and willingness to move between projects on short notice.
• Proactively review assigned product documentation for continuous improvement
• Provide technical and peer reviews of documentation for others on the team
• Identify the gaps in existing content and propose remediation plans
• Stay current on industry trends related to product documentation and propose adjustments to current content to align to trends observed
• Communicate with globally distributed employees
• Abide by company, department and team policies, procedures and standards, including templates, style guides, and processes

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Technical Writing, English or equivalent experience
• 5+ years of experience as a technical writer
• Familiarity with:
• • DITA and XML
  • XML authoring tools (Oxygen preferred)
  • Source code management (Git preferred)
  • JIRA and Confluence
  • Agile and Scrum

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary

Drive the functional implementation of enterprise solution, by analyzing client operations and health care delivery models to determine opportunities to streamline processes and automate where appropriate.

Position Profile

The attributes that will contribute successfully to this position include but are not limited to the following:

Implementation

• Drive the functional implementation of the TruCare Enterprise solution by gathering business and functional requirements, recommending process improvements, performing testing and providing support during full implementation process.
• Collaborate with business sponsors and Casenet program management to define and manage the scope, requirements analysis and implementation of projects.
• Gather and document workflow, both high-level and detailed, to obtain business and functional requirements in alignment with product capability, eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Perform system demonstrations to customer subject matter experts in support of workflow and product alignment review efforts.
• Develop understanding of TruCare technical aspects to effectively align business requirements with the technical solution architecture while managing the implementation scope and complexity.
• Provide Support in data mapping and crosswalk from source/target system and Casenet product.
• Understanding of the Implementation Project Plan to drive functional activities to successful completion and guide the client on any implication of changing schedule and timeline.
• Utilize Business Consultancy skills and experience to critically analyze and anticipate any concerns that arise over the course of the implementation that could potentially stem from or lead to misaligned customer and Casenet expectations, expeditiously and effectively escalating as necessary.

Process Improvement / Product Development

• Identify areas for process improvement within implementation process and internal initiatives to drive continuous improvement projects for implementation operations with the approach to minimize potential application changes.
• Become subject matter expert on new TruCare Functionality and support Product and Quality assurance team during the release process. Participate in internal group meetings.
• • Contribute to writing specifications and design documents for the products.
  • Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification; as needed.
  • Support the creation of training collateral to train super users on product interface.
• Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification, as needed.
• Contribute to writing specifications and design documents for the products as a business process expert and utilizing business acumen.

Client Support

• Support the creation and updating of collateral for multiple purposes, including client orientation, product updates and testing methodology.
• Provides assistance in solutioning regulatory compliant proposals for client issues/business scenarios.
• Understand Health Care processes, Care Management Industry and Health Plan Operations in order to align TruCare Functionality to it.
• Understands legal aspects of information systems (HIPAA) to enforce processed and develop solutions in compliance with regulation.
• Support to Clients in Production as needed.
• Support Sales engagements, as needed.

Business Consultancy Skills

• Problem Solving acumen
• • Intellectual curiosity.
  • Appetite for problem solving and participating in an ongoing process improvement culture.
  • Desire to tackle issues through collaborative initiatives with strategic impact and mid to long term horizon, resulting in scalability driven solutions.
  • Ability to understand and adapt to shifting priorities across projects and intelligently identify and prioritize required efforts.
• Communication
• • Ability to clearly, concisely and consistently communicate all issues to all parties (internal and external).
  • Represent TruCare and Casenet in all interactions, both internal and external.
• Initiative
• • Self-starter with a date driven delivery mentality.
  • High degree of engagement, including but not limited to:
  • 1. Availability and accessibility.
    2. Readiness and willingness to be take on initiatives above and beyond their job responsibilities.
    3. Active participation in activities above and beyond their job function.
    4. Impactful contributions in the initiatives within which they are involved.
  • Desire continually to learn and enhance TruCare and implementation acumen.
  • Desire to establish consistency and raise standards in implementation delivery.
• Knowledge Management
• • Ability to stay up to date on TruCare Product Capabilities, Health Care Industry trends and standards, client initiatives, and Business Consultancy tools and practices.
  • Research and develop definition for industry and product related requirements including industry accreditation metrics (e.g., NCQA, URAC, HEDIS, etc.).
  • Perform market research and provide insight on industry directions and related impact to customers and the product.
• Commitment focused with a no excuses approach to all of the above.
• Customer sensitivity and awareness.
• Previous extensive experience working as a Business Analyst or Consultant required.
• Understanding that the role requires work beyond the standard 40-hour week, perhaps during extended durations.

Education/Experience

Awell-qualified candidate would possess the following:

• Bachelor’s degree in Computer Science, MIS, Business or related field. Masters degree preferred.
• 4+ years of experience as a business analyst or consultant.
• Experience in health care, insurance, or similar regulated industry required. Experience working for a Health Plan or similar preferred.
• Technical knowledge and understanding of enterprise systems preferred.
• SQL query authoring / experience strongly preferred.
• MS Word Embedded Macros / Conditional Logic experience preferred.
• Knowledge of JIRA/Atlassian tools beneficial.
• Ability to travel to Customer location if needed (dependent on COVID; approximately 1x every other month).

To apply for this role, please email USTAGCHAMPS@infinite.com

Summary

Drive the functional implementation of enterprise solution, by analyzing client operations and health care delivery models to determine opportunities to streamline processes and automate where appropriate.

Position Profile

The attributes that will contribute successfully to this position include but are not limited to the following:

Implementation

• Drive the functional implementation of the TruCare Enterprise solution by gathering business and functional requirements, recommending process improvements, performing testing and providing support during full implementation process.
• Collaborate with business sponsors and Casenet program management to define and manage the scope, requirements analysis and implementation of projects.
• Gather and document workflow, both high-level and detailed, to obtain business and functional requirements in alignment with product capability, eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Perform system demonstrations to customer subject matter experts in support of workflow and product alignment review efforts.
• Develop understanding of TruCare technical aspects to effectively align business requirements with the technical solution architecture while managing the implementation scope and complexity.
• Provide Support in data mapping and crosswalk from source/target system and Casenet product.
• Understanding of the Implementation Project Plan to drive functional activities to successful completion and guide the client on any implication of changing schedule and timeline.
• Utilize Business Consultancy skills and experience to critically analyze and anticipate any concerns that arise over the course of the implementation that could potentially stem from or lead to misaligned customer and Casenet expectations, expeditiously and effectively escalating as necessary.

Process Improvement / Product Development

• Identify areas for process improvement within implementation process and internal initiatives to drive continuous improvement projects for implementation operations with the approach to minimize potential application changes.
• Become subject matter expert on new TruCare Functionality and support Product and Quality assurance team during the release process. Participate in internal group meetings.
• • Contribute to writing specifications and design documents for the products.
  • Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification; as needed.
  • Support the creation of training collateral to train super users on product interface.
• Support Quality Assurance and product management to construct, manage, and execute test plans, scripts and bug identification, as needed.
• Contribute to writing specifications and design documents for the products as a business process expert and utilizing clinical acumen.

Clinical Initiatives

• Consult clients and implementation team on Health Care and Care Management industry practices.
• Research and develop definition for industry and product related requirements including industry accreditation metrics (e.g., NCQA, URAC, HEDIS, etc.).
• Perform market research and provide insight on industry directions and related impact to customers and the product.
• Lead as the expert with industry knowledge/regulatory requirements and ensure that product and workflow developments support these practices, standards and measures.
• Provide internal training sessions on clinical topics to expand knowledge for all internal stakeholders.

Client Support

• Support the creation and updating of collateral for multiple purposes, including client orientation, product updates and testing methodology.
• Provides assistance in solutioning regulatory compliant proposals for client issues/business scenarios.
• Understand Health Care processes, Care Management Industry and Health Plan Operations in order to align TruCare Functionality to it.
• Understands legal aspects of information systems (HIPAA) to enforce processed and develop solutions in compliance with regulation.
• Support to Clients in Production as needed.
• Support Sales engagements, as needed.

Business Consultancy Skills

• Problem Solving acumen
• • Intellectual curiosity.
  • Appetite for problem solving and participating in an ongoing process improvement culture.
  • Desire to tackle issues through collaborative initiatives with strategic impact and mid to long term horizon, resulting in scalability driven solutions.
  • Ability to understand and adapt to shifting priorities across projects and intelligently identify and prioritize required efforts.
• Communication
• • Ability to clearly, concisely and consistently communicate all issues to all parties (internal and external).
  • Represent TruCare and Casenet in all interactions, both internal and external.
• Initiative
• • Self-starter with a date driven delivery mentality.
  • High degree of engagement, including but not limited to:
  • 1. Availability and accessibility.
    2. Readiness and willingness to be take on initiatives above and beyond their job responsibilities.
    3. Active participation in activities above and beyond their job function.
    4. Impactful contributions in the initiatives within which they are involved.
  • Desire continually to learn and enhance TruCare and implementation acumen.
  • Desire to establish consistency and raise standards in implementation delivery.
• Knowledge Management
• • Ability to stay up to date on TruCare Product Capabilities, Health Care Industry trends and standards, client initiatives, and Business Consultancy tools and practices.
  • Research and develop definition for industry and product related requirements including industry accreditation metrics (e.g., NCQA, URAC, HEDIS, etc.).
  • Perform market research and provide insight on industry directions and related impact to customers and the product.
• Commitment focused with a no excuses approach to all of the above.
• Customer sensitivity and awareness.
• Previous extensive experience working as a Business Analyst or Consultant required.
• Understanding that the role requires work beyond the standard 40-hour week, perhaps during extended durations.

Education/Experience

A well-qualified candidate would possess the following:

• Bachelor’s degree in Nursing, Computer Science, MIS, Business or related field. Masters degree preferred.
• 4+ years of experience as a business analyst or consultant.
• Demonstrable experience in health care, insurance, or similar regulated industry required, including CMS/NCQA/URAC aptitude.
• License/Certification: Registered Nurse License or other clinical certification required. Experience working for a Health Plan or similar required.
• Technical knowledge and understanding of enterprise systems preferred.
• Ability to communicate in Spanish beneficial, but not required.
• Knowledge of JIRA/Atlassian tools beneficial.
• Ability to travel to Customer location if needed (dependent on COVID; approximately 1x every other month).

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

We’re looking for an experienced DevOps and Release Engineer to join our agile team. The ideal candidate will have experience both in hands-on tools development and systems engineering. This role will require a significant breadth of both technical and non-technical skills, and a creative, driven, and motivational attitude. You have demonstrable experience managing and developing software tools to automate and simplify development operations. You are well versed in modern technologies and welcome new tools and techniques.

Responsibilities

• Configure, maintain, and support Maven builds for multiple Java-based distributed enterprise applications.
• Customize and enhance builds according to new and changing needs using standard Maven build lifecycles, plugins, and Ant scripting.
• Work with engineering teams on the design, deployment, and continuous improvement of infrastructure services and monitoring.
• Scoping of work, management of backlog and timely project delivery
• Maintain Nexus-based corporate Maven repository.
• Maintain Git repositories hosted in Atlassian BitBucket Server. Administer and monitor BitBucket Server to ensure system health, as well as to facilitate and enforce Git development workflows. Branch, merge, and tag shared branches maintained in central Git repositories.
• Build, configure and maintain CI/CD pipelines using Jenkins and Ansible
• Configure and maintain SonarQube based system for generating and reporting code quality metrics.
• Investigate failures, identify root cause, and implement remedy for continuous improvements
• Design and implement script-based ad-hoc tools to automate operational aspects of the source control and build infrastructure.
• Participate in an on-call rotation and Production deployment activities as needed
• Perform release engineering activities

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 5+ years of DevOps experience and/or related industry
• Hands-on experience in Git, Maven, Jenkins, Ansible, Packer, Unix
• Experience using Ansible Tower or similar automation tool
• Experience in Python, PowerShell, and Bash scripting languages
• Knowledge and experience with Apache Tomcat, SQL Server
• Excellent communication skills, both verbal & written in English
• A positive outlook, a team player, and the ability to work as part of an Agile team

Preferred Skills

• Experience with AWS, Azure, Docker, Kubernetes
• Experience with Cloud technologies such as AWS and/or Azure
• Experience with IaC technologies such as Terraform
• Programming skills in a high-level language such as Java, C#, or GOLang
• Experience with SonarQube
• Experience using Atlassian JIRA for project tracking
• Experience using vRealize Automation for Virtual Machines.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

As a Software Engineer, you will be responsible for developing enterprise software solutions in support of our highly configurable population health management platform. The ideal candidate will have experience in Java based technologies, Spring, Hibernate, Angular, SQL Server, and cloud technologies.

Responsibilities

Responsibilities include daily participation in the development of customer facing software applications supporting internal, third party, and client users.  Team subject matter expert on software development concepts and techniques to solve business problems and produce new features and functionality using modern Java based technologies.

• Work with teams in an agile environment to design, develop, and test software solutions using J2EE technologies
• Develop unit, integration, and E2E tests on code produced to ensure hi-quality and reliability of delivered software solutions
• Conduct root cause analysis, performance, and load testing of produced code
• Participate in resolving software defects as needed
• Adhere to coding standards and conventions
• Participate in Scrum reviews, planning, and daily status meetings

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 3+ years of experience working in an Agile software development environment
• Full-stack experience in designing and developing object-oriented software solutions using Java, RESTful APIs, Angular 9+, T-SQL, Hibernate, and Spring
• Knowledge in using JIRA, IntelliJ, GIT, maven, and RDBMS solutions
• Must be able to work well with a team in a dynamic agile environment
• Must be self-directed and driven in meeting deadlines on assigned deliverables
• Strong organizational skills and attention to detail
• Must be able to adapt to change and adopt new technologies and methodologies
• Ability to communicate clearly in a polite and friendly manner, both written and verbal
• Strong orientation to delivering high quality software solutions
• Ambitious for continuous self-learning and staying updated on evolving technologies
• Excellent verbal and written communication skills
• Healthcare related experience is preferred.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. We develop and deliver world class software solutions that enable payers and providers to coordinate care for their millions of members.

As a Sr. Software Engineer, you will be responsible for designing and developing enterprise software solutions in support of our highly configurable population health management platform. The ideal candidate will have experience in Java based technologies. Spring, Hibernate, Angular, SQL Server, and cloud technologies.

Responsibilities

Responsibilities include daily participation in the development of customer facing software applications supporting millions of internal, third party, and client users.  Team subject matter expert on software development concepts and techniques to solve business problems and produce new features and functionality using modern Java based technologies.

• Work with teams in an agile environment to design, develop, and test software solutions using J2EE technologies
• Develop unit, integration, and E2E tests on code produced to ensure hi quality and reliability of delivered software solutions
• Conduct code reviews and mentoring sessions as needed for all other developer levels
• Conduct root cause analysis, performance, and load testing of produced code
• Participate in setting and ensure adherence to coding standards and conventions
• Participate in design and Scrum reviews, planning, and daily status meetings
• Debug and resolve complex software defects in an enterprise distributed platform
• Meet and collaborate with Product Owners on requirement definitions, process, and workflow design as well as testing, acceptance, and identifying and resolving issues.
• Mentor less experienced developers in coding practices, tools, methodologies, and project deliverables

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field, or equivalent experience.
• 5+ years of experience working in an Agile software development environment
• Full-stack experience in designing and developing object-oriented software solutions using Java, RESTful APIs, Angular 9+, T-SQL, Hibernate, and Spring
• Demonstrated knowledge in modern software design patterns
• Experience in designing efficient entity relational database models in collaboration with database engineers
• Knowledge in using JIRA, IntelliJ, GIT, maven, and RDBMS solutions
• Must be able to work well with a team in a dynamic agile environment
• Must be self-directed and driven in meeting deadlines on assigned deliverables
• Strong organizational skills and attention to detail
• Must be able to adapt to change and adopt new technologies and methodologies
• Ability to communicate clearly in a polite and friendly manner, both written and verbal
• Strong orientation to delivering high quality software solutions
• Ambitious for continuous self-learning and staying updated on evolving technologies
• Excellent verbal and written communication skills
• Healthcare related experience is preferred.

To apply for this role, please email USTAGCHAMPS@infinite.com

Casenet is an engineering driven company that helps improve the lives of millions of people. Our engineers create and deliver world class, enterprise software solutions for our customers who in turn are able to provide great healthcare to their clients.

We’re looking for a Sr. Site Reliability Engineer to join our agile team that to migrate our TruCare platform to the Cloud using the latest technologies.  The right candidate will have experience both in hands-on software development and systems engineering, as well as exposure to diagnosing and communicating about difficult problems in either engineering or production environments. This role will require a significant breadth of both technical and non-technical skills, and a creative, driven, and motivational attitude. You have demonstrable experience managing or developing a multi-tenant and cloud native solutions. You are well versed in a large number of technologies and welcome new tools and techniques.

Responsibilities

• Leverage various technologies to improve feedback and delivery by deploying containerized systems and services into the Cloud
• Develop software solutions to deploy, configure, and monitor applications deployed in the cloud
• Build CI/CD pipelines and using industry tools (Jenkins, Ansible, etc.) to deploy containerized services using Docker and Kubernetes in a multi-tenant infrastructure
• Build and maintain IaC using Terraform to deploy cloud native infrastructure into AWS or Azure
• Contribute to definition of full SDLC, tools, technologies, and processes.  Mentors and trains team members in adopting conventions and best practices.
• Assist and support software engineering teams in building advanced competencies and design and develop scalable, robust systems using Cloud architecture
• Collaborate with infrastructure, operations, and application support teams to adopt new approaches to their work as well as analyzing system performance, reliability and making necessary recommendations.
• Responsible for building innovation in the areas of distributed system flow and resilience, and continuous feedback and delivery, creating efficiency and cultural transformation through the curation of new systems and capabilities.
• Investigate failures, identify root cause, and implement remedy for continuous improvements
• Participate in an on-call rotation and Production deployment activities

Required Skills & Experience

• Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
• 5+ years of software development experience and/or related industry
• Experience with AWS and/or Azure technology stack
• Hands-on experience with Linux, Git, Terraform, Ansible, Rancher, Docker, Helm, Jenkins, and in building CI/CD pipelines
• Deep experience in SaaS multi-tenancy and containerized deployments into Kubernetes
• Experience in Java, Python, PowerShell, and/or other modern languages
• Experience working with relational databases such as MS SQL Server, Postgres, and NoSQL databases such as MongoDB.
• Excellent information management practices, such as thorough documentation, usage of wikis, and other collaboration tools
• Ability to scope project work, estimate effort and then break down work into sub-tasks
• Excellent written and verbal communication skills, demonstrating the ability to effectively convey technical information to both technical and non-technical audiences
• Ability to quickly learn new technologies to support the enterprise and teams in their development efforts
• AWS or Azure certifications is preferred

To apply for this role, please email USTAGCHAMPS@infinite.com