As the COVID-19 situation continues to evolve, we want to let you know that Casenet’s daily operations are fully functional and we are able to provide unwavering support to our clients and potential clients.
When the COVID-19 outbreak began in the United States, we started monitoring the situation and preparing to move to a fully remote workforce in order to maintain business continuity and ensure the well-being of our team. This was done by configuring High Availability throughout our infrastructure, and allowed us to move to a work from home scenario while maintaining our customer support and delivering the service that our customers have come to expect. All job functions have now been working remotely for three weeks and we do not anticipate any disruptions to our work.
Because we are a fully work-from-home team right now, we ask that if you are speaking to our staff and hear children or animals in the background, you have patience and remember that we are all in this together, doing the best we can.
If you are a Casenet client looking for support for COVID-19, we want you to know that TruCare can be configured to support COVID-19 as a program, automatically triggering the appropriate actions and workflows for affected members. Additionally, UM business rules or “State-of-Emergency” processing can be configured, automatically adjusting your authorization processing to reflect the urgent needs of an emergency situation. Please contact your account manager if you would like Casenet’s assistance in supporting this sort of focused configuration.
Despite the challenges of the day, Casenet remains on track to provide TruCare 2020 to each client as scheduled. If you are concerned about your timeline because of COVID-19 activities at your organization, please reach out to your account manager.