A successful implementation is one of the cornerstones to ensuring you and your stakeholders truly benefit from an enterprise software solution. To that end, Casenet implementation services are available before, during and after your software go-live.  Throughout your engagement with us, we work to understand your health plan’s unique strategic initiatives, operational drivers, compliance, and clinical and interoperability goals so that we can create a tailored implementation sure to address your comprehensive care management objectives.

Casenet's commitment to a successful product implementation

Our commitment starts with guiding you through the scope and complexity of your implementation to a successful go-live, and provide subsequent on-demand support as your care management needs evolve. Each person on Casenet’s implementation team has more than a decade of enterprise software implementation experience. Our knowledge, combined with a unique, modular implementation methodology that has been proven successful over and over again, is what translates to our record of 94% of implementations being on-time and on-budget.

We define success differently than most other care management technology companies. Ours is measured by on-time, on-budget implementations, client satisfaction and post-go-live independence; not on hours billed. That’s why we partner with you up front – before implementation begins – to make sure we are aligned on deliverables, cost, timeline, and the engagement model.

Discovery Process

We begin with an in-depth discovery phase, which starts even before you sign your contract. This process gives us deep insight into your goals, your business, and your workflows while helping to uncover potential pitfalls and areas of opportunity. As we move to implementation, we use an “implement and evolve” philosophy that establishes a foundation for prioritizing the most critical requirements in alignment with timeline constraints.  Additionally, our high-touch approach ensures we stay very close to you throughout the engagement, so we can identify and solve issues quickly while delivering demonstrable features and championing adoption of this new technology.  

I have been in IT for over 30 years and seen many, many implementations. The TruCare implementation was one of the 2 best managed I have ever experienced. The Casenet team was organized, informed, and professional. They knew when to push and when to be patient. As a result, our go-live was essentially anti-climactic because our end users were able to transition seamlessly from our old system to TruCare. 

Doug Pichler, CIO
Group Health Cooperative
of Eau Claire
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