Software Management Services

We can take the pressure off your team when you take advantage of our Managed Services.  Our dedicated team is made up of people with expertise and deep experience in application management.  You can turn to us to manage the environment and the database. That means you can free up your staff to focus on other priorities while we take responsibility for ensuring optimal performance of Casenet products. 

We are hyper-focused on optimizing the database to ensure your instance is always performing at its best. We consistently monitor the database and proactively resolve issues before they impact performance. We augment your staff so you always have help on hand. No need to worry about disaster recovery since we validate your disaster recovery plan annually to ensure you’re prepared. We create custom reports to track the key performance indicators important to you. 

We’ve created an upgrade methodology to ensure smooth transitions to the most current versions of Casenet products.  Your Upgrade Team includes a dedicated project manager and technical and functional resources. We develop a project plan and a customized upgrade kit just for you, which includes a to-do checklist and periodic upgrade impact reports. We consistently share progress against milestones with you at scheduled check-point meetings so you are always in-the-know.

Database Management including but is not limited to:

  • MS SQL server installation, upgrades, and patching
  • Database:
    • Security and monitoring configuration
    • Replication
    • Index maintenance job
    • Data archive job and other job configurations
    • Backups and restores
    • Availability, performance & services monitoring
    • Troubleshooting
    • Support activities
  • Database security and user accounts maintenance
  • Multi environment upgrade database support for TruCare

TruCare Installation

  • Application and database server configuration
  • Domain user & user group configuration
  • Database security and user accounts maintenance
  • Server security and permission configuration

Environment Management

  • Server security patch application and TruCare validation
  • TruCare server performance & stability monitoring
  • Troubleshooting of TruCare, network and server related issues
  • Environment security configuration & management
  • Server resource utilization monitoring
  • Import/Export (IMEX) deployment across all environments
  • Business Rules deployment across all environments
  • Environment refreshes

TruCare Upgrade

  • Multi environment support for TruCare release upgrades

Disaster Recovery

  • Production environment disaster recovery planning
  • Disaster recovery testing and as needed resolution

Environment Reporting

  • Monthly security & environment report
  • Daily feed statistics reporting
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