Partner agreement combines leading customer communications solution with industry's top population health and care management platform for optimal visibility, engagement and outcomes.
posted on August 31, 2017
London and Boston – Smart Communications™, the innovator in customer and business communications, and Casenet, LLC®, a leading provider of population health and care management solutions, today announced a new business partnership. Smart Communications will integrate its flagship technology solution with TruCare®, Casenet's population health and care management platform. The combined offering enables health plans to deliver highly personalized communications to members and providers – across the multiple channels they prefer to be reached – while managing these variations through a single template.
SmartCOMM™ from Smart Communications helps organizations create, manage and deliver personalized customer communications, enhancing the customer experience and providing enterprise organizations with a faster, more cost-effective approach. With a single solution for utilization, case and disease management, the Casenet TruCare platform allows payers to implement, coordinate and manage clinical, wellness and quality programs in a single application. The integrated SmartCOMM/TruCare solution is a unique approach to meet the challenge of communications in the healthcare industry, enabling leading healthcare organizations to drive multi-channel conversations with patients and providers while minimizing template management and tightening compliance controls.
“We're always looking for partners to extend our capabilities and enhance the member and provider experience, while creating operational efficiencies for our clients,” said Peter Masanotti, CEO at Casenet. “With Smart Communications, we offer an integrated, cloud-based enterprise correspondence solution that enables organizations to scale their personalized customer communications more efficiently.”
“Every email, text message, every letter sent, even every policy statement is part of the larger ongoing conversation between members and providers,” stated George Wright, CEO at Smart Communications. “The conversations between health plans and their members and providers have the potential to break down due to the sheer size and complexity of the messaging – more channels, more touchpoints, more regulations. Together with Casenet, health plans now have a way forward to streamline communications and scale conversations.”
Casenet provides a comprehensive suite of extensible enterprise care management software and services solutions for commercial, Medicaid, Medicare, TPA, provider/ACO and specialty provider organizations. These solutions improve care coordination and the quality and delivery of care through enhanced case, disease, utilization, home and community-based services management and population management. Casenet supports small to very large enterprise customers requiring tremendous scalability for many lines of business and comprehensive configuration for each targeted member population. Casenet solutions help organizations meet unique business requirements, adapt quickly to changing market and regulatory dynamics, identify and target populations with unique risk characteristics and deploy specific care management programs for those members — taking the first step toward better individual health and total population health management. For more information, visit www.casenetllc.com.
About Smart Communications
Smart Communications™ helps the world's largest enterprises simplify their customer and business communications – while making those communications do even more. In 2004, we pioneered the new generation of CCM solutions, and today we're still leading the industry as the only cloud/hybrid cloud solution in the Gartner leaders' quadrant. Smart Communications customers rely on our team for the undivided attention of the only independent company 100% focused on enterprise CCM. No one does more to simplify template management and put so much control in the hands of the user. That's why more than 300 global brands – many in the world's most highly regulated industries – rely on us to scale the conversation.
Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners. To learn more, visit smartcommunications.com.