TruCare Collaborate is a module that providers health plans the ability to communicate and collaborate with providers, care teams, and members and to streamline conversations and information sharing for both UM and CM/DM initiatives. Such collaboration is essential because now more than ever, payers and providers are coming together to manage an individual’s care. Doing so effectively and efficiently requires not only adjusted practice patterns but also an integrated collaboration hub.
When you use TruCare Collaborate as part of the TruCare platform you receive:
- Group/interdisciplinary care team chat
- One-on-one chat with members, providers, and interdisciplinary care team collaborators
- Texting/SMS and email message alerting
- Video conferencing and phone calls
- Secure file sharing (clinical attachments, assessments, care plans, etc.)
- Integrated documentation/notes
Benefits to Care Management
- Engage an interdisciplinary care team via chatrooms so they can collaborate to address a member’s problems, goals, and interventions
- Secure and convenient member engagement with care managers via video conferencing and chat. This allows for health coaching and performing or sending and submitting health assessments
- Perform outreach to members’ providers via messaging
- Execute discharge planning by having teams review plans, communicate with one another, and share updated information
- Capture and update member care management information
Benefits for Utilization Management
- Quickly and effectively follow-up with providers on authorization RFIs via chat
- Send providers alerts about authorizations via SMS and email
- Share authorization information back and forth between providers and health plan UM staff using secure file sharing for clinical attachments
- Update authorizations based on new information received from providers
- Facilitate and capture collaborative peer-to-peer review conversations and determinations
If your health plan is looking to make payer, provider, andmember communication and engagement more effective and efficient, TruCareCollaborate can help. Schedule a demo today.
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